Toyota has been and remains committed to assisting any customer whose vehicle experiences the DPF issue and to providing free-of-charge repairs.
We have today lodged an appeal in the Federal Court of Australia.
Toyota's appeal includes challenges to the factual and legal basis for the award of damages, particularly in circumstances where many of the group members did not experience the DPF issue.
At the same time, we understand some customers have experienced inconvenience and discomfort from this issue. For this we apologise. We have worked continuously since becoming aware of DPF concerns on an effective resolution for affected customers.
At every step, we have implemented customer focused and technically grounded remedies to resolve customers' concerns.
For further information about how Toyota has supported customers, please visit: www.toyota.com.au/support/dpfinformation
For further information please contact:
Senior Manager, Marketing Integration
0402 412 395
Public Affairs Manager
0437 811 508