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TOYOTA AUSTRALIA RECALLS VEHICLES DUE TO FUEL PUMPS

Toyota Australia has today announced that it will initiate an expansion of a safety recall originally announced on 4th March 2020. The additional models involve 367 Toyota 86 vehicles produced between April 2018 - November 2018 (inclusive).

The involved vehicles are equipped with a fuel pump which may stop operating. If this were to occur, warning lights and messages may display on the instrument panel, and the engine may not run smoothly. This can result in a vehicle stall, and the vehicle may not restart. If a vehicle stall occurs while driving at higher speeds, this could increase the risk of a collision.

For all involved vehicles, Toyota dealers will replace the fuel pump free of charge to owners.

It is expected that it will take approximately 1.5 hours to replace the fuel pump. However, based on the Dealer's work schedule, it may be necessary for the owner to make the vehicle available for a longer period of time.

Toyota Australia will provide all owners of involved vehicles details of this safety recall campaign by SMS, email and mail to their last known mobile number, email or postal address. Owners are asked to keep their contact details up to date with Toyota so future communications can be received.

Owners with additional questions are asked to please contact their local/preferred Toyota Dealer in the first instance or the Toyota Recall Campaign Helpline on 1800 987 366 (Mon-Fri 8:00am to 6:00pm AEST). Please quote your 17-digit Vehicle Identification Number (VIN).


Q&A

Q1. What models are involved in Australia?
A1. In this fuel pump recall, an additional 367 Toyota 86 vehicles are involved in Australia.

The full list of all involved vehicles is below. This includes vehicles from today's recall expansion and also the recalls previously announced since March 2020. Newly added 86 vehicles are highlighted in bold.

MODEL NAMEVERSIONWMIVDSCDVIS FROMVIS TOPRD FROMPRD TOQTY
86ZN6JF1ZN6K7#KG049005KG0497542018041120181101227
ZN6K8KG049007KG049751140
COROLLAZRE172MR053REH#053081020532084320171223201904198699
CAMRYAXVH71JTNB23HK030110410302688420180614201902054233
GSV70BZ3HK030002080300995520171222201905311805
FJ CRUISERGSJ15JTEBU11F0K1778920K22151920130902201506032948
HIACEGRH300JTFRM3AP080010090800262720190204201907121140
GRH320LM3CP0600111506001868201903152019053136
TRH201HX02P00119624001219162018061220190107946
TRH221PX22P0008571500089812201806122018122178
TRH223SX22P06196270062041402018061220190115329
KLUGERGSU505TDYZ3FH0S2234080S37050720170712201911271355
ZZ3FH0S2228150S370510201707122019120620248
GSU55DZ3FH0S4509450S99993820170712201905284086
BZ3FH0S4499620S999995201707122019052911857
HILUXTGN121MR0EX3CB0111300401126727201709222019052813727
EX3CD013715370138071020170922201904301883
LC200URJ202JTMHX01J0417038304185432201807202019030511
HX05J04053892041874992013091120190402111
HX09J0405790804092505201310282015012931
PRADOGRJ150JTEBU3FJ0K0662560K0909482013090620150302483

Note: Although the involved vehicles are within the above VIN ranges, not all vehicles in these VIN ranges were sold in the Australian market.
(#) indicates additional check digit (alpha or numeric).


Q2. What is the condition?
A2. Involved vehicles are equipped with a low-pressure fuel pump, located in the fuel tank, that supplies fuel pressure to the fuel injection system. These fuel pumps may include impellers, which have been manufactured with lower density. If these impellers are also (1) of a design with lower surface strength or (2) of a different design but were exposed to production solvent drying for longer periods of time, higher levels of surface cracking may occur. This may cause excessive fuel absorption to occur, resulting in impeller deformation. In some cases, the impeller may deform to a point that creates interference with the fuel pump body, which may cause the fuel pump to become inoperative.

An inoperative fuel pump could result in illumination of the check engine and master warning indicators on the instrument panel, the engine not running smoothly, the engine not starting and/or vehicle stalling while driving at low speed. In rare instances, vehicles may stall while driving at higher speeds, increasing the risk of a collision.

SQ1. Are there any symptoms/warnings of this condition?
The check engine and master warning indicators on the instrument panel may illuminate, the engine may not run smoothly or fail to start and/or the vehicle may stall.

SQ2. How is this recall related to the global recall previously filed in March 2020?
This is an expansion of the global recall commenced in March. After further investigation, it was found an expansion was needed.

SQ3. What is an impeller?
The impeller is the rotating component within the low-pressure fuel pump that drives the fuel through the pump.

Q3. What does the remedy involve?
A3. For all involved vehicles, Toyota dealers will replace the low-pressure fuel pump with an improved one free of charge to customers.

Q4. How long will the remedy take?
A4. It will take approximately 1.5 hours. However, based on the Dealer's work schedule, it may be necessary for the owner to make the vehicle available for a longer period of time.

Q5. Does this condition affect other Toyota models?
A5. For this fuel pump recall, 367 Toyota 86 vehicles are involved in Australia. For the full campaign, Toyota models mentioned in the VIN range in the table at question 1 are involved in the Australian market. Due to a number of differences in the fuel pump, other Toyota models in Australia are not included in this recall.

Q6. My vehicle is in the affected production range. What should I do?
A6. Please contact your closest/preferred Toyota dealer to verify if your vehicle is affected. Alternatively, please contact the Toyota Recall Campaign Helpline on 1800 987 366 (Mon-Fri 8:00am to 6:00pm AEST). Please quote your Vehicle Identification Number (VIN).

Q7. Where can I find my VIN?
A7. VIN number location varies by model. For information on how to find the VIN position specific to your vehicle, please search "vehicle identification number" in the alphabetical index at the rear of your Owner's Manual.

Q8. I'm reluctant to visit a Dealership due to COVID-19. How can you help?
A8. You can be assured that Toyota dealers are well-positioned to assist you in ways that prioritise your well-being and that of our dealership staff. For your peace of mind, our dealers have implemented intensive cleaning, hygiene and social-distancing measures, based on best-practice advice from government and health authorities. Your preferred/local dealer will be able to assist in addressing your specific concern as well as any other questions you may have.

...ends/

For more information, please contact:

Tayla Hartley
Senior Public Affairs Specialist
tayla.hartley@toyota.com.au
Mob: 0459 879 615




 
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