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TOYOTA AUSTRALIA RECALLS VEHICLES DUE TO HYBRID SYSTEM SOFTWARE

Toyota Australia has today announced that it will initiate a safety recall involving Prius and Corolla Hatch hybrid vehicles produced between February 2014 and April 2018. The total number of vehicles involved in Australia is 5,965.

The involved vehicles are designed to enter a failsafe driving mode in the event of certain hybrid system faults. Toyota has identified that in rare situations the vehicle may not enter a failsafe driving mode as intended.

If this occurs, the vehicle could lose power and stall. While power steering and braking would remain operational, a vehicle stall or loss of power while driving at higher speeds could increase the risk of a crash.

For all involved vehicles, Toyota dealers will update the hybrid system software free of charge.

It is expected that the remedy will take approximately 1 hour. However, depending upon the Dealer's work schedule, it may be necessary for the owner to make the vehicle available for a longer period of time.

Toyota Australia will contact all owners of involved vehicles with details of this safety recall campaign by SMS, email and/or mail to their last known address and phone number. Owners are asked to keep their contact details up to date with Toyota so future communications can be received.

Owners with additional questions or concerns are asked to please contact their local/preferred Toyota Dealer in the first instance or the Toyota Recall Campaign Helpline on 1800 987 366 (Mon-Fri 8.00am-7.00pm AEST). Please quote your 17-digit Vehicle Identification Number (VIN).


Q&A

Q1. What models are involved in Australia?
A1. A total of 5,965 Prius and Corolla Hatch hybrid vehicles are involved in Australia. The involved vehicles are:

Model Name Model Code WMI VDS CD VIN RANGE PRODUCTION RANGE
From To From To
PRIUS HVZVW30JTDKN36U#01795930020046696th Feb 20146th Nov 2015
057419380576896121st Feb 2014
COROLLA HATCH HVZWE186JTNKN3JE0J5000010J5062528th Feb 201527th Apr 2018


Note: Although the involved vehicles are within the above VIN ranges, not all vehicles in these VIN ranges were sold in the Australian market.
(#) indicates additional check digit (alpha or numeric).

SQ1. What is the vehicle breakdown by model?
There are 847 Prius and 5,118 Corolla Hatch hybrid vehicles involved in the Australian market.

Q2. What is the condition?
A2. The involved vehicles are designed to enter a failsafe driving mode in the event of certain hybrid system faults. Toyota has identified that in rare situations the vehicle may not enter a failsafe driving mode as intended.

If this occurs, the vehicle could lose power and stall. While power steering and braking would remain operational, a vehicle stall while driving at higher speeds could increase the risk of a crash.

SQ1. Are there any symptoms/warnings before the vehicle stall occurs?
No. However, multiple warning lamps may illuminate on the instrument panel depending on the model. For Prius vehicles, warning messages will be shown on the multi-information display.

Q3. What does the remedy involve?
A3. For all involved vehicles, Toyota dealers will update the hybrid system software free of charge to customers.

Additionally, if the vehicle experiences an inverter failure as a result of this condition, the inverter module or assembly will be replaced free of charge.

Q4. How long will the remedy take?
A4. It will take approximately 1 hour. However, depending upon the Dealer's work schedule, it may be necessary for the owner to make the vehicle available for a longer period of time.

Q5. Can I continue to drive my vehicle until repairs are completed?
A5. Yes, you can continue to drive your vehicle. In the meantime, if you have any concerns or experience any problems with your vehicle, please contact your local/preferred Toyota dealership or the Toyota Recall Campaign Helpline on 1800 987 366 (Mon-Fri 8.00-7.00pm AEST).

Q6. Does this condition affect other Toyota models?
A6. Only models mentioned in the VIN range in the table at question 1 are involved in the Australian market.

Q7. My vehicle is in the affected production range. What should I do?
A7. Please contact your closest/preferred Toyota dealer to verify if your vehicle is affected. Alternatively, please contact the Toyota Recall Campaign Helpline on 1800 987 366 (Mon-Fri 8.00am-7.00pm AEST). Please quote your Vehicle Identification Number (VIN).

Q8. Where can I find my VIN?
A8. VIN number location varies by model. For information on how to find the VIN position specific to your vehicle, please search "vehicle identification number" in the alphabetical index at the rear of your Owner's Manual.

Q9. I'm reluctant to visit a Dealership due to COVID-19. How can you help?
A9. You can be assured that Toyota dealers are well-positioned to assist you in ways that prioritise your well-being and that of our dealership staff. For your peace of mind, our dealers have implemented intensive cleaning, hygiene and social-distancing measures, based on best-practice advice from governments and health authorities. Your preferred/local dealer will be able to assist in addressing your specific concern as well as any other questions you may have.

...ends/


For more information, please contact:

Tayla Hartley
Senior Public Affairs Specialist
tayla.hartley@toyota.com.au
Mob: 0459 879 615



 
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